Application Support Team Lead

2 months ago

Hampshire, United Kingdom TRIA Full time

Applications Support Team Leader

Application Support – Customer Platforms, Websites, Ecommerce, Booking Platforms

Hampshire, 3 days a week onsite

Umbrella contract

Start ASAP for 6 months

We are looking for an experienced Applications Support Team Leader to join our dynamic B2C client based in Hampshire. If you are passionate about delivering exceptional support for customer-facing applications such as websites, eCommerce platforms, and booking portals, and have a proven track record of managing teams in a fast-paced environment, we want to hear from you.

Key Responsibilities:

  • Lead and mentor a team of Application Support Analysts, ensuring efficient and effective resolution of incidents and service requests.
  • Manage day-to-day support operations for customer applications, including websites, eCommerce platforms, and booking portals.
  • Work closely with cross-functional teams including Development, Infrastructure, and Customer Service to ensure smooth operations and swift resolution of technical issues.
  • Oversee and improve application monitoring, troubleshooting, and incident management processes.
  • Identify opportunities for process improvement and system optimization to enhance customer experience and reduce support incidents.
  • Provide technical guidance to your team, ensuring they are equipped with the knowledge and tools needed to succeed.
  • Communicate effectively with stakeholders, providing regular updates on system performance and support metrics.
  • Collaborate with the internal IT and external vendor teams to ensure system changes and new features are thoroughly tested and deployed smoothly.

This is a maternity cover for an initial 6 month period but could extend to 9 or 12 months. The client is looking for someone who has supported customer applications and managed teams in the past.

A great opportunity to join a client experiencing significant transformation

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