Customer Service Associate

4 weeks ago


York, York City, United Kingdom York Theatre Royal Full time
Job Title: Café Assistant

We are seeking a motivated and friendly Café Assistant to join our team at York Theatre Royal. As a key member of our Welcome team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our café.

Main Responsibilities:
  • Provide excellent customer service, ensuring a warm and welcoming experience for all visitors.
  • Assist with the day-to-day running of the café, including serving customers, managing stock, and maintaining a clean and safe environment.
  • Work collaboratively with the FOH Manager to devise and implement sales promotions and incentives.
  • Minimise waste and adhere to YTR's environmental policies and procedures.
  • Assist with simple food preparation and kitchen duties as required.
Essential Attributes:
  • Excellent customer service skills and a drive for genuine customer engagement.
  • Excellent communication skills and the ability to work well as part of a team.
  • Motivated and friendly, with a problem-solving approach and creative flair.
  • An interest in theatre and a passion for delivering exceptional customer experiences.
Desirable Attributes:
  • Experience of working in a café or bar environment.
  • Barista training and a Level 2 Food Hygiene & Safety certificate.
  • First Aid at Work training certificate holder.


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