HR Central Service Delivery Manager EMEA

2 weeks ago

London, Greater London, United Kingdom Wyndham Hotels & Resorts Full time

Job Summary

Wyndham Hotels & Resorts is looking for a highly skilled HR Central Service Delivery Manager to join our team in EMEA. In this role, you will be responsible for delivering HR services to team members across the entire employee lifecycle, from hire to retire. This includes onboarding, payroll, employee experience, and more.

Responsibilities

  • Manage key HR administration processes to ensure compliance and participation in all elements of the team member life cycle.
  • Support the hiring, development, and retention of exceptional team members and drive team member engagement.
  • Take an active role in supporting the talent and performance review cycle, as well as people matters across the EMEA corporate population.
  • Accountable for the payroll process in all countries, including the regular pay cycle and any commission payments.
  • Consolidate processes and achieve efficiencies in areas such as HR, Finance, and Shared Services / Facilities.

Abilities/Key Competencies/Skills

  • Educated to bachelor's degree level or beyond in Hotel/Hospitality Management, HR or business discipline or equivalent experience.
  • CIPD Qualified.
  • Generalist HR experience including compensation, payroll, performance management, talent management, resourcing, and employee relations.
  • Experience in a corporate HR environment.
  • Fluency in verbal and written English is essential – an additional European language would be an advantage.
  • Must have utilized key HR led systems databases for employee data management, ideally Success Factors.
  • Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint, and Outlook.
  • Previous working experience in a global company is essential.
  • Previous experience in central HR services / hospitality would be advantageous.

Organizational Design

This role will report directly to VP HR EMEA and will have 3 direct reports.

  • Senior HR Officer EMEA.
  • Payroll Administrator EMEA (Part-time).
  • HR Executive EMEA.

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