HR Central Service Delivery Manager EMEA

4 weeks ago

London, Greater London, United Kingdom Wyndham Hotels & Resorts Full time
Job Summary

Wyndham Hotels & Resorts is seeking a highly skilled HR Central Service Delivery Manager to join our EMEA team in the UK. This role will play a critical part in delivering HR services to team members across the region, ensuring seamless support from hire to retire.

The successful candidate will report directly to the VP HR EMEA and will be responsible for managing key HR administration processes, ensuring compliance and participating in all elements of the team member life cycle. This includes supporting the hiring, development, and retention of exceptional team members and driving team member engagement.

The HR Central Service Delivery Manager will also take an active role in supporting the talent and performance review cycle, as well as people matters across the EMEA corporate population. Additionally, they will be accountable for the payroll process in all countries, including the regular pay cycle and any commission payments.

This is a front-line HR role working across a multi-jurisdiction HR environment, requiring the ability to navigate an international environment and provide perspective on what Human Resources delivery means in the hospitality industry.

Responsibilities
  • Manage key HR administration processes, ensuring compliance and participating in all elements of the team member life cycle.
  • Support the hiring, development, and retention of exceptional team members and drive team member engagement.
  • Take an active role in supporting the talent and performance review cycle, as well as people matters across the EMEA corporate population.
  • Be accountable for the payroll process in all countries, including the regular pay cycle and any commission payments.
Abilities/Key Competencies/Skills
  • Educated to bachelor's degree level or beyond in Hotel/Hospitality Management, HR, or business discipline or equivalent experience.
  • CIPD Qualified.
  • Generalist HR experience including compensation, payroll, performance management, talent management, resourcing, and employee relations.
  • Experience in a corporate HR environment.
  • Fluency in verbal and written English is essential – an additional European language would be an advantage.
  • Must have utilized key HR led systems databases for employee data management, ideally Success Factors.
  • Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint, and Outlook.
  • Previous working experience in a global company is essential.
  • Previous experience in central HR services/hospitality would be advantageous.
Organizational Design

This role will report directly to VP HR EMEA and will have 3 direct reports.

  • Senior HR Officer EMEA.
  • Payroll Administrator EMEA (Part-time).
  • HR Executive EMEA.

Company Overview:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai, and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn, and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility, and core values of Integrity, Accountability, Inclusivity, Caring, and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third-party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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