HR Service Delivery Manager

1 month ago

London, Greater London, United Kingdom Wyndham Hotels & Resorts Full time
Job Summary

Wyndham Hotels & Resorts is seeking a highly skilled HR Central Service Delivery Manager to join our team in the UK. This role will play a critical part in delivering HR services to team members across the entire employee lifecycle, from hire to retire.

Key Responsibilities
  • Manage key HR administration processes to ensure compliance and participate in all elements of the team member life cycle.
  • Support the hiring, development, and retention of exceptional team members and drive team member engagement.
  • Take an active role in supporting the talent and performance review cycle, as well as people matters across the EMEA corporate population.
  • Be accountable for the payroll process in all countries, including the regular pay cycle and any commission payments.
  • Consolidate processes and achieve efficiencies in areas such as HR, Finance, and Shared Services/Facilities.
Requirements
  • Educated to bachelor's degree level or beyond in Hotel/Hospitality Management, HR, or a business discipline, or equivalent experience.
  • CIPD Qualified.
  • Generalist HR experience, including compensation, payroll, performance management, talent management, resourcing, and employee relations.
  • Experience in a corporate HR environment.
  • Fluency in verbal and written English is essential; an additional European language would be an advantage.
  • Must have utilized key HR-led systems databases for employee data management, ideally SuccessFactors.
  • Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
  • Previous working experience in a global company is essential.
  • Previous experience in central HR services/hospitality would be advantageous.
Organizational Design

This role will report directly to the VP HR EMEA and will have 3 direct reports.

  • Senior HR Officer EMEA.
  • Payroll Administrator EMEA (Part-time).
  • HR Executive EMEA.
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the world's largest hotel franchising company, with approximately 9,200 hotels across over 95 countries on six continents. We are committed to making hotel travel possible for all.

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