Desktop Support Engineer
5 days ago
Job Description:
A Desktop Engineer is required to work with our engineering team on a rota basis for a Global Enterprise client based in Worcester.
Responsibilities:
- Provide technical assistance and support for IT-related queries and general enquiries
- Assist users in logging into and logging tickets within Service Now
- Complete administration tasks within Service Now, including updating and closing tickets
- Check the progress of IT support calls if requested
- Carry out diagnostic tests to determine hardware or software/user profile issues
- Rebuild devices ensuring compliance before re-issue (configured with latest Windows updates)
- Install and troubleshoot software
- Apply knowledge of the Office 365 suite for troubleshooting
- Use Active Directory for basic tasks, such as password resets and BitLocker recovery
- Utilize SCCM and Nexthink for administrative purposes
- Manage NHS mail accounts, reset passwords, apply O365 Licenses, manage leavers and joiners, shared mailboxes, and multi-factor authentication
- Troubleshoot and fix MFA issues
- Educate users on logins, mail, MS Teams, Outlook, Cisco VPN, and Citrix
- Manage spare stock and loan stock
- Liaise with internal teams and NHS Acute Trust staff for application support and password resets
- Provide basic mobile phone support
- Visit A&E Dept (3 times a week) and Cancer services (once a week) to check for IT issues and perform quick fixes
- Digital Dictation: create user accounts, add typist access, and configure Olympus dictation devices
Requirements:
- Flexible approach and ability to work co-operatively within a newly created team environment
- Self-starter with quality assurance and control capabilities
- Experience in operationally supporting large, complex technical environments
- Strong communication and interpersonal skills
- Capability to organise and prioritise tasks
- Strong analytical, problem-solving, and troubleshooting skills
Estimated Salary: £76/day (includes rolled up holiday)
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