Desktop Support Engineer

5 days ago


Worcester, Worcestershire, United Kingdom Curo Services Full time

Job Description:

A Desktop Engineer is required to work with our engineering team on a rota basis for a Global Enterprise client based in Worcester.

Responsibilities:

  • Provide technical assistance and support for IT-related queries and general enquiries
  • Assist users in logging into and logging tickets within Service Now
  • Complete administration tasks within Service Now, including updating and closing tickets
  • Check the progress of IT support calls if requested
  • Carry out diagnostic tests to determine hardware or software/user profile issues
  • Rebuild devices ensuring compliance before re-issue (configured with latest Windows updates)
  • Install and troubleshoot software
  • Apply knowledge of the Office 365 suite for troubleshooting
  • Use Active Directory for basic tasks, such as password resets and BitLocker recovery
  • Utilize SCCM and Nexthink for administrative purposes
  • Manage NHS mail accounts, reset passwords, apply O365 Licenses, manage leavers and joiners, shared mailboxes, and multi-factor authentication
  • Troubleshoot and fix MFA issues
  • Educate users on logins, mail, MS Teams, Outlook, Cisco VPN, and Citrix
  • Manage spare stock and loan stock
  • Liaise with internal teams and NHS Acute Trust staff for application support and password resets
  • Provide basic mobile phone support
  • Visit A&E Dept (3 times a week) and Cancer services (once a week) to check for IT issues and perform quick fixes
  • Digital Dictation: create user accounts, add typist access, and configure Olympus dictation devices

Requirements:

  • Flexible approach and ability to work co-operatively within a newly created team environment
  • Self-starter with quality assurance and control capabilities
  • Experience in operationally supporting large, complex technical environments
  • Strong communication and interpersonal skills
  • Capability to organise and prioritise tasks
  • Strong analytical, problem-solving, and troubleshooting skills

Estimated Salary: £76/day (includes rolled up holiday)



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