Content Operations Coordinator for VOD Platform Integration

7 days ago

London, Greater London, United Kingdom Channel 4 Full time
Job Description:

We are seeking a highly organized and detail-oriented Content Operations Coordinator to join our team at Channel 4. In this role, you will be responsible for ensuring the timely delivery of programme and film content to all VOD platforms.

Key Responsibilities:
  • Monitor delivery of all programme and film content to Channel 4 Streaming, TV, and secondary sales platforms.
  • Coordinate and ensure timely delivery of subtitles and audio description.
  • Manage transcode & delivery volumes via our online service provider.
  • Troubleshoot and fix delivery issues (transcoding, delivering, and playback).
  • Daily platform surfacing checks for content and access services.
  • Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance, and Programme Management teams.
  • Coordinate late deliveries and ensure that content is delivered as quickly as possible.
  • Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming.
  • Monitor our Live2VOD delivery solution.
  • Monitoring live streamed events with our live streaming platform provider.
  • Provide content schedules to 3rd party platforms and internal stakeholders.
  • Field internal and external inquiries and follow up as necessary.
  • Action urgent content revokes, ensuring content is taken down in a timely manner.
  • Field post-delivery viewer queries around video, metadata, image, subtitle, and AD issues.
  • Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary.
Essential Experience and Skills:
  • Excellent written and oral communication skills.
  • Strong attention to detail.
  • Operational coordination experience.
  • Collaborative and self-motivational.
  • Ability to troubleshoot and think outside the box.
  • Experience working to tight deadlines.
  • Proficient in Microsoft Office products, particularly Excel.
  • High level of communication and customer service regarding content deadlines.
Benefits:

This role offers a competitive salary of £35,000 - £40,000 per annum, depending on experience, and a hybrid working pattern with three office days per week. As a member of our team, you will have the opportunity to work with a dynamic and innovative company, contributing to the success of our VOD operations.

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