IT Support Team Lead

3 weeks ago


Crawley, West Sussex, United Kingdom Better Days Recruitment Ltd Full time

IT Support Team Lead Opportunity

We are seeking an experienced IT Support Team Lead to join our professional services business in West Sussex. As an IT Support Team Lead, you will be responsible for supervising the IT Support team and ensuring that they provide a high standard of service to our clients.

Key Responsibilities:

  • Supervise and manage the IT Support team to ensure that they are meeting their service level agreements.
  • Provide technical guidance and support to the IT Support team.
  • Monitor and evaluate the service provided by the IT Support team.
  • Work closely with the external vendor to ensure that they are meeting their service level agreements.

Requirements:

  • Technical IT Support experience at a 1st and 2nd Line level.
  • Experience of working with or managing an external 3rd party vendor with 1st line service desk.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.

About Us:

Better Days Recruitment Ltd is a professional services business that provides a range of services to our clients. We are committed to providing a high standard of service to our clients and are seeking an experienced IT Support Team Lead to join our team.



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