IT Support Team Lead
3 weeks ago
Key Responsibilities
- Supervise the delivery of high-quality IT support services to the business.
- Monitor and evaluate the performance of the IT support team and external vendors to ensure they are meeting service level agreements.
- Provide guidance and coaching to junior team members to help them develop their skills and knowledge.
- Mentor and train team members on new systems, processes, and technologies.
- Build and maintain strong relationships with internal stakeholders, including management and end-users.
- Collaborate with the IT management team to develop and implement IT strategies that align with business objectives.
Requirements
- Proven experience of working in a supervisory role within an IT support environment.
- Strong technical skills, including Microsoft 365, Microsoft Teams, and Windows 10/11.
- Excellent communication and interpersonal skills.
- Able to learn new systems and technologies quickly.
- Highly organized and able to prioritize tasks effectively.
- Approachable, thoughtful, and supportive leadership style.
Working Arrangements
The role is office-based, with the opportunity to work from home one day a week. You will be required to work from an office in Guildford one day a week and Crawley, West Sussex, the other three days. A car driver is essential for this role due to the location in Guildford.
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