IT Support Team Lead

3 weeks ago


Crawley, West Sussex, United Kingdom Better Days Recruitment Full time

Key Responsibilities

  • Supervise the delivery of high-quality IT support services to the business.
  • Monitor and evaluate the performance of the IT support team and external vendors to ensure they are meeting service level agreements.
  • Provide guidance and coaching to junior team members to help them develop their skills and knowledge.
  • Mentor and train team members on new systems, processes, and technologies.
  • Build and maintain strong relationships with internal stakeholders, including management and end-users.
  • Collaborate with the IT management team to develop and implement IT strategies that align with business objectives.

Requirements

  • Proven experience of working in a supervisory role within an IT support environment.
  • Strong technical skills, including Microsoft 365, Microsoft Teams, and Windows 10/11.
  • Excellent communication and interpersonal skills.
  • Able to learn new systems and technologies quickly.
  • Highly organized and able to prioritize tasks effectively.
  • Approachable, thoughtful, and supportive leadership style.

Working Arrangements

The role is office-based, with the opportunity to work from home one day a week. You will be required to work from an office in Guildford one day a week and Crawley, West Sussex, the other three days. A car driver is essential for this role due to the location in Guildford.



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