MI Analytics Team Lead

3 weeks ago


Liverpool, Liverpool, United Kingdom Serco Full time
Reporting Solutions Lead

Serco's Citizen Services team is seeking a seasoned Reporting Solutions Lead to join our UK & Europe Division.

Main Responsibilities

  • Lead PowerBI tool utilization across all contracts, ensuring adherence to relevant processes.
  • Maintain CRM access matrices for reporting and ensure they are up-to-date.
  • Provide regular business commentary to stakeholders.
  • Complete operational requests within agreed SLAs.
  • Support the OutPerform Solutions Team and other functions, including Planning.
  • Travel to Serco sites and client sites as needed.
  • Manage the data warehouse, CRM, and reporting suites.
  • Produce a suite of reporting packs with high accuracy and quality.
  • Maintain mailboxes and OWL within timescales and guidelines.
  • Ensure packs and outputs meet requirements and add value.
  • Manage workload, prioritize, and set expectations for key stakeholders.
  • Communicate professionally with internal management, analysts, clients, and Serco Operations.
  • Contribute to the development of the OutPerform Solutions team, ensuring best practices are followed.
  • Become a trusted partner for Operational Managers and other work-stream areas.
  • Build relationships with senior management, clients, and teams, upholding integrity and professionalism.


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