IT Support Assistant

4 days ago

Hertfordshire, United Kingdom Skilled Careers Full time
Assistant IT Support, Data & Imaging Manager

A fantastic opportunity to contribute to an established construction and property development organisation that has a continuing programme of business process digitisation.

This role is to assist the Head of IT, Data and Imagery. The role will include an amalgamation of technology and creativity. You will be working in a department which handles the provision of IT infrastructure, systems and support including:

Main Responsibilities:
  • Review office and site IT helpdesk tickets and ensure they are addressed within a timely manner
  • Assist with IT support, monitoring the IT service desk
  • Assist the team and management, with the purchase and setup of new IT equipment
  • Setup and support of laptops, desktops and mobile devices
  • Asset management including warranties
  • Disposal of redundant IT equipment
  • Assist with completion of new starter and leaver procedures
  • Provide ad-hoc support to the team
  • Provide on-site support at locations as required
  • Support users on how to operate new software and computer equipment
  • Creating FAQ and instruction guides as required, including internal training sessions
  • Assist in the planning and execution of IT projects
  • Good awareness of fundamental cyber security and GDPR principles and practices
  • In-house photography/video/drone assistant
  • Assist with photoshoots and image processing
  • Assist with video shoots and video processing and compiling
Key Skills:
  • Have a passion for technology and be willing to look for opportunities to assist and undertake day-to-day support
  • Skilled in Microsoft Office 365 including, but not limited to: Outlook, Excel, Word, PowerPoint
  • Experience of network patching desirable, but not essential
  • Experience of Viewpoint & Field View is desirable, but not essential
  • Ability to liaise with users at all levels
  • Good communication skills both verbal and written
  • Rigorous attention to detail
  • Passion for learning new platforms
  • Interest/passion for photography and video
  • A good understanding of digital camera settings
  • Basic understanding of 'The exposure triangle' Aperture / ISO / SHUTTER SPEED
  • Experience with Adobe Cloud software including Lightroom / Photoshop / Premier desirable, but not essential

On offer is a basic salary of between £45,000 - £50,000 plus package including holiday, pension, healthcare and other company benefits.

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