Assistant Manager Operations

3 weeks ago

Calne, Wiltshire, United Kingdom St Mary's Calne Sports Club Full time
Job Title: Assistant Manager Operations & Development

We are seeking an experienced and skilled Assistant Manager to join our team at St Mary's Calne Sports Club. As a key member of our senior management team, you will be responsible for the day-to-day management of the sports club, including overseeing the operations and development of our facilities.

Key Responsibilities:
  • Manage the duty managers and ensure they are carrying out their roles effectively.
  • Oversee the development of the St Mary's Swim School programme, monitoring occupancy and revenue.
  • Manage the sports club email system and assign various emails to relevant departments for actioning.
  • Manage the development of the front of house systems, including bookings and point of sale.
  • Assist with business and project management, including the annual sports development strategy of the business.
  • Manage certain operational budgets.
  • Assist with event management, including outreach, marketing events, and open weekends.
  • Assist with the commercial strategy of the sports club and oversee all wetside and dryside facility bookings, including external bookings.
  • Manage the internal leisure management hardware and software systems.
  • Assist the marketing coordinator with club retention software and customer communication.
  • Monitor and communicate with internal IT department and 3rd party suppliers to ensure all leisure management systems and software used by the sports club remain up to date.
  • Manage GDPR policy and manage customer data.
Person Specification:
  • IT literate and excellent knowledge of Microsoft Office.
  • GCSEs in English and Mathematics (Grade C or above).
  • A professional qualification or relevant experience in leisure, preferably operations.
  • Desirable: experience in leisure management, nationally recognised fitness qualification, good typing and administrative skills, First Aid at Work qualification, nationally recognised Health & Safety qualification, experience and knowledge of Adobe Photoshop, knowledge of XN Leisure Back Office systems.
Personality & Attitude:
  • Excellent communication, organisational, and interpersonal skills.
  • A flexible approach is required to cover some unsocial hours and occasional weekend work.
  • Approachable, friendly, and reliable, able to adapt to a range of user groups.
  • Able to adapt and manage change.

We are committed to safeguarding and promoting the welfare of pupils. Due to the nature of the work involved, the successful applicant will be required to undertake an Enhanced DBS check.

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