Assistant Manager Operations

4 weeks ago

Calne, Wiltshire, United Kingdom St Mary's Calne Sports Club Full time
Job Title: Assistant Manager Operations & Development

We are seeking an experienced and skilled Assistant Manager to join our team at St Mary's Calne Sports Club. As a key member of our senior management team, you will be responsible for the day-to-day operations of the club, including managing staff, overseeing facilities, and ensuring the smooth delivery of our services.

Key Responsibilities:
  • Manage and oversee the health and safety of the Sports Club in the absence of the Manager.
  • Assist the Club Manager in the operational running of the St Mary's Calne Sports Club.
  • Ensure that the swimming pool and fitness suite are supervised at the required times.
  • Ensure the Administrator and Finance Officer's administrative and financial procedures are enforced.
  • Manage the Duty Managers during leave/sickness or when necessary. Shift hours will be applicable.
  • Support and ensure the front of house operational systems are enforced.
  • Assist with the Sports Club's health and safety management approach.
  • Assist with the Sports Club's normal operating procedures.
  • Assist with staff appraisals and personnel development.
  • Carry out regular audits and reviews within your area of responsibility and identify necessary improvements.
  • Assist with the treatment of first aid and ensure accident reports are completed where necessary.
  • Assist with all emergency procedures and ensure that members and pupils are not exposed to unnecessary risks.
  • Ensure that all staff wear correct uniform and use PPE (personal protective equipment) where required.
  • Ensure visits to the club by members and pupils are enjoyable and assist with any enquiries or problems.
  • Ensure the effective running of St Mary's Calne Sports Club for the community.
  • Assist with recruitment (including advertising) and managing staff for the facility.
  • Assist with setting up appropriate administration.
Specific Responsibilities:
  • Assist the management team, including the marketing coordinator, to maintain a continuous membership target set annually.
  • Manage the Duty Managers and ensure they are carrying out their role effectively.
  • Oversee the development of the St Mary's Swim School programme, monitoring occupancy and revenue.
  • Oversee the management of programming, including the school term and holiday programmes.
  • Oversee the Fitness Suite operation in conjunction with the Club Manager.
  • Oversee the management of courses to generate additional secondary income, including holiday clubs, community clubs, and non-term time activities.
  • Manage the Sports Club email system and assign various emails to relevant departments for actioning.
  • Manage the development of the front of house systems, i.e., bookings and point of sale.
  • Assist with business and project management, including the annual sports development strategy of the business.
  • Manage certain operational budgets.
  • Assist with event management, including outreach, marketing events, and open weekends.
  • Assist with the commercial strategy of the Sports Club and oversee all wetside and dryside facility bookings, including external bookings.
  • Manage the internal leisure management hardware and software systems, including Advantage, Dimension, Self Service Config (Horizons), Leisure Hub, Technogym Custom App (St Mary's Health), Management Console, XN Product Framework, Doorwatch Access Control System, and the Quick Kiosk.
  • Assist the marketing coordinator with club retention software and customer communication, including automated NPS and internal feedback.
  • Monitor and communicate with internal I.T department and 3rd party suppliers to ensure all leisure management systems and software used by the Sports Club remain up to date.
  • Manage GDPR policy and manage customer data, including promywellness (Technogym), TRP (The Retention People), and the XN Leisure GDPR module.
Person Specification:
  • Essential: IT literate and excellent knowledge of Microsoft Office.
  • Essential: GCSEs in English and Mathematics (Grade C or above).
  • Essential: A professional qualification or relevant experience in leisure preferably operations.
  • Desirable: Experience in leisure management.
  • Desirable: Nationally recognised fitness qualification.
  • Desirable: Good typing and administrative skills.
  • Desirable: First Aid at Work qualification.
  • Desirable: Nationally recognised Health and Safety qualification.
  • Desirable: Experience and knowledge of Adobe Photoshop.
  • Desirable: Knowledge of XN Leisure Back Office systems.
Personality and Attitude:
  • You must have excellent communication, organisational, and interpersonal skills.
  • A flexible approach is required to cover some unsocial hours and occasional weekend work.
  • Approachable, friendly, and reliable, and able to adapt to a range of user groups. Adaptable to various situations and be able to make effective decisions under pressure.
  • Able to adapt and manage change.

St Mary's Calne Sports Club is committed to safeguarding and promoting the welfare of pupils. Due to the nature of the work involved, the successful applicant will be required to undertake an Enhanced DBS check.

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