Customer Service Specialist
4 weeks ago
Job Title: Customer Service Engineer
Job Summary:
We are seeking a highly skilled and motivated Customer Service Engineer to join our team. As a Customer Service Engineer, you will be responsible for providing technical support and service to our customers, ensuring that their diagnostic systems are functioning correctly and efficiently.
Key Responsibilities:
- Provide technical support and service to customers, including installation, breakdown, repair, and calibration of diagnostic systems.
- Support flow cytometry, cell separation, and diagnostics products located at customer sites.
- Work closely with customers to understand their needs and provide solutions to meet their requirements.
- Collaborate with internal teams to ensure that customer issues are resolved promptly and efficiently.
Requirements:
- Strong background working in a field service or technical support role, gained within an electronics or electro-mechanical service or technical support background.
- Qualified to a minimum ONC / HNC level or above in electronics or another relevant technical discipline.
- Impeccable customer service skills and the ability to remain confident in customer-facing environments.
About Us:
We are a leading provider of diagnostic-based laboratory and medical systems to the healthcare sector. Our commitment to investment in Research and Development ensures that we remain a market leader. At the core of our business lie product innovation, excellent customer service, and good people.
This is an exciting opportunity to join a dynamic team and contribute to the success of our company. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply.
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