Operations Excellence Manager
5 days ago
We are seeking an experienced Operations Excellence Manager to join our team in the Midlands & North region. As a key member of our service operations team, you will be responsible for delivering exceptional service to our customers while maintaining high levels of operational efficiency.
The ideal candidate will have strong project management skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. You will be responsible for managing a team of service delivery specialists and ensuring that all tasks are completed to a high standard.
Key Responsibilities:
- Manage a team of service delivery specialists to ensure that all tasks are completed to a high standard
- Develop and implement process improvements to increase efficiency and reduce costs
- Collaborate with other teams to identify and prioritize projects and initiatives
- Maintain accurate records and reports to track progress and performance
- Identify and address any operational issues or concerns
Requirements:
- Minimum 3 years' experience in a similar role
- Strong project management skills and experience
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Knowledge of Microsoft Office and Salesforce
What We Offer:
- A competitive salary of £50,000 - £60,000 per annum
- A comprehensive benefits package including health insurance, pension scheme, and annual leave
- Ongoing training and development opportunities
- The chance to work with a leading company in the industry
KONE is a leading provider of elevators, escalators, and moving walkways. Our mission is to deliver exceptional service to our customers while maintaining high levels of operational efficiency.
We are committed to providing ongoing training and development opportunities to our employees to help them achieve their career goals. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.
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