Head of Operational Excellence

2 days ago

Warrington, Warrington, United Kingdom FFR Limited Full time
Job Title: Head of Operational Excellence

Salary: £90,000 - £140,000 per annum


About FFR Limited

FFR Limited is a leading provider of outsourced services to businesses across various industries. Our team of experts works closely with clients to deliver high-quality solutions that meet their unique needs.


Job Description

The Head of Operational Excellence will be responsible for managing and developing Corporate Services across accounts, tax, payments, banking, outsourced services, and in-country teams (ICTs). This position requires a strategic leader who can balance operational oversight with client relationship management, ensuring the highest levels of client experience (CX).

The successful candidate will be responsible for:

  • P&L Full responsibility of the P&L for Corporate services. Working with the SLT and Operational board to deliver agreed targets.
  • Strategic Leadership: Provide leadership and direction for the Corporate Services team, ensuring alignment with their goals and delivering exceptional client experiences.
  • Client Relationship Management: Act as a senior point of contact for key clients, handling escalations, leading solution discussions, and building lasting partnerships.
  • Operational Excellence: Oversee the delivery of high-quality, timely outsourced services across accounts, tax, and payments.
  • Team Leadership: Inspire, motivate, and manage a team of 10, including 3 Team Leaders, fostering a culture of ownership, excellence, and collaboration.
  • Technology and Automation: Leverage Xero, Xero Practice Manager, and other tools to enhance automation, improve workflows, and provide insightful management data and KPIs.
  • Financial Oversight: Take full ownership of the Corporate Services P&L, delivering against agreed revenue, cost, and margin targets.
  • Supplier and Partner Management: Manage relationships with Local Service Providers (LSPs) and in-country teams, ensuring reliable, cost-effective, and seamless service delivery.
  • Upsell and Retention Culture: Instil a proactive approach to identifying opportunities for additional services, driving retention and client satisfaction.
  • Continuous Improvement: Lead innovation efforts, refining processes and developing new products or services to meet client needs.
  • Data and Reporting: Provide the SLT and Board with regular updates on operational performance, highlighting successes, risks, and areas for improvement.

Requirements

The ideal candidate will possess:

  • Fully qualified accountant (ACCA preferred).
  • Extensive experience in a multi-client, outsourced services environment.
  • Proven success in managing remote teams and external partners.
  • Strong background in leveraging technology to drive operational efficiency and insight.
  • Familiarity with Xero, Xero Practice Manager, or equivalent platforms.
  • Experience working with senior leadership to deliver on strategic objectives

Benefits

As a Head of Operational Excellence at FFR Limited, you will enjoy:

  • A competitive salary package.
  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.

Personal Attributes

The successful candidate will demonstrate:

  • Client-Centric: Passionate about delivering exceptional client experiences.
  • Innovative Leader: Continuously seeks ways to improve processes and develop services.
  • Proactive and Strategic: Able to anticipate challenges and drive actionable solutions.
  • Inspiring Manager: A motivational leader who fosters collaboration and accountability.
  • Data-Driven: Strong analytical mindset, with the ability to translate data into actionable insights.
  • Team Player: Works collaboratively with the SLT, CFO, and Operations Director to achieve shared goals.

  • Director of Operational Excellence

    2 days ago

    Warrington, Warrington, United Kingdom Elevation Recruitment Group Full time

    Operations Lead OpportunityElevation Recruitment Group is proud to partner with a manufacturing business in Warrington, seeking an experienced Head of Operations to join their team.The successful candidate will have a strong engineering background, excellent leadership skills, and commercial acumen. They will be able to drive operational efficiency and...

  • Head of Talent and Operations

    2 days ago

    Warrington, Warrington, United Kingdom We Are Adam Full time

    **Head of Talent and OperationsAbout the Company:We Are Adam is a dynamic and innovative company that values its people. Our mission is to create a workplace culture that fosters growth, collaboration, and excellence.Job Description:This is an exceptional opportunity to join our team as a Head of Talent and Operations. As a key member of our leadership team,...

  • Head of Finance and Operations

    2 days ago

    Warrington, Warrington, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Head of Finance and Operations Job DescriptionWe are seeking a highly experienced Head of Finance and Operations to join beBee Professionals in Warrington, United Kingdom. The successful candidate will have expertise in financial planning, reporting, and analysis, as well as experience in managing a team of finance professionals.About the Role:The Head of...

  • Head of Engineering Operations

    2 days ago

    Warrington, Warrington, United Kingdom Elevation Recruitment Group Full time

    An exciting opportunity has arisen for a talented Head of Operations to join a leading manufacturing business in Warrington.We are seeking a results-driven professional with a strong engineering background and a proven track record of success in operations management.The ideal candidate will have a degree qualification in an Engineering discipline and...

  • Head of Patisserie Operations

    1 week ago

    Warrington, Warrington, United Kingdom Flexicruit Limited Full time

    About the RoleThis is an exceptional opportunity to join a high-volume patisserie in Warrington, working with esteemed clientele across the UK. As Head of Patisserie Operations, you will be responsible for leading the kitchen team in producing high-quality pastries and desserts.ResponsibilitiesLead the kitchen team in producing high-quality pastries and...

  • Head of Electrical Operations

    1 week ago

    Warrington, Warrington, United Kingdom CV-Library Full time

    Job Title: Head of Electrical OperationsWe are seeking an experienced Head of Electrical Operations to join our team and lead the electrical operations on our Waste-to-Energy project.Salary:£65,000 - £85,000 per annum, depending on experience.Job Description:The successful candidate will be responsible for overseeing the electrical operations on site,...

  • Head of Business Development Operations

    2 days ago

    Warrington, Warrington, United Kingdom Elevation Recruitment Group Full time

    About the RoleWe are seeking an accomplished Head of Operations to join our client's team in Warrington. This is a fantastic opportunity for an ambitious operations professional to make a significant impact and take their career to the next level.The successful candidate will have a strong engineering background, commercial acumen, and excellent leadership...

  • Director of Operational Excellence

    20 hours ago

    Warrington, Warrington, United Kingdom FFR Limited Full time

    Job OverviewThe Director of Operational Excellence role at FFR Limited presents a strategic opportunity for a seasoned professional to drive the development and management of Corporate Services.

  • Director of Service Excellence

    1 month ago

    Warrington, Warrington, United Kingdom Clearautomotive Full time

    Clear Automotive seeks a dynamic Director of Service Excellence to lead its Service Division, a key part of the company's success in the UK market.The role offers an attractive salary of £90,000 OTE with uncapped potential, plus benefits including a car, fuel, phone, laptop, and 30 days annual leave.As Head of Service Operations, you will oversee four...

  • Head of Kitchen Operations

    3 days ago

    Warrington, Warrington, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Join BeBee Professionals' culinary team in Warrington, United Kingdom as a seasoned Sous Chef!Key ResponsibilitiesMenu planning and food preparation assistance to the Head Chef.Kitchen team supervision and management.The successful candidate will possess excellent leadership skills, be able to work under pressure, and maintain a clean and organized...

  • Operational Excellence Lead

    4 weeks ago

    Warrington, Warrington, United Kingdom CV-Library Full time

    A leading player in the electrical industry has partnered with The Advocate Group to find an Operational Excellence Lead who can spearhead process improvement initiatives.As a seasoned professional in Continuous Improvement or process optimization, you will be responsible for driving efficiency, optimizing processes, and delivering cost-effective solutions...

  • Head of Finance Operations

    3 weeks ago

    Warrington, Warrington, United Kingdom Page Personnel Full time

    Job Description:We are looking for an experienced Head of Finance Operations to join our team as a Finance Director. As a key member of the senior management team, you will be responsible for managing a small team and driving financial performance across the organization.Key Responsibilities:Lead and manage a small team of finance professionalsDevelop and...

  • Head of Culinary Operations

    6 days ago

    Warrington, Warrington, United Kingdom Mint People Full time

    ResponsibilitiesThe successful candidate will assist the Head Chef in developing and innovating menus, ensuring high-quality execution of all dishes.They will also collaborate with the Head Chef to ensure menu updates occur regularly, leveraging seasonal and local ingredients to their fullest potential.The ideal candidate will stay informed on contemporary...

  • HS&E Excellence Lead

    1 week ago

    Warrington, Warrington, United Kingdom Galliford Try Holdings plc Full time

    Galliford Try Holdings plc is committed to delivering excellence in environmental performance. We are seeking a highly skilled Environmental Advisor to join our team and help us achieve this goal.The successful candidate will have a proven track record of implementing environmental management systems, and providing environmental input to operational teams....

  • Operations Director

    3 days ago

    Warrington, Warrington, United Kingdom Elevation Recruitment Group Full time

    We are seeking a dynamic Head of Operations to join our client in Warrington. This is an excellent opportunity for an ambitious and results-driven operations professional with a strong engineering background.The ideal candidate will have a degree qualification within an Engineering discipline, along with strong operational experience in an engineering,...

  • Sous Chef

    1 week ago

    Warrington, Warrington, United Kingdom Flexicruit Limited Full time £30,000 - £33,000

    Culinary Expert - Savoury Specialisms | WarringtonWe require a talented Sous Chef to join our team and contribute to the success of our high-volume, quality-focused savoury kitchen. As a seasoned chef with Michelin or Rosette-star experience, you will work closely with the Head Chef to develop and refine savoury dishes that exceed our clients'...

  • Head of Process Management

    2 days ago

    Warrington, Warrington, United Kingdom Elevation Recruitment Group Full time

    Are you a results-driven leader seeking a new challenge? Elevation Recruitment Group has an exciting opportunity for a Head of Process Management to join their dynamic team in Warrington.We are looking for an ambitious and strategic thinker with a strong engineering background to drive operational excellence and lead cross-functional teams towards common...

  • Head of Manufacturing

    6 days ago

    Warrington, Warrington, United Kingdom Elevation Recruitment Group Full time

    About the RoleWe are working with a manufacturing business in Warrington, looking to strengthen the team with a dynamic Head of Operations who can drive business growth and improvement.The successful candidate will be responsible for leading the operations team, implementing process improvements and managing projects to deliver business outcomes.The ideal...

  • Deputy Head Chef

    3 months ago

    Warrington, Warrington, United Kingdom beBee Professionals Full time £25,000 - £35,000

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Warrington, United Kingdom.Key ResponsibilitiesAssist the Head Chef in menu planning, food preparation, and inventory management.Supervise the kitchen team, ensuring smooth operation during service and maintaining high standards of food...

  • Advisor for Quality Excellence

    4 weeks ago

    Warrington, Warrington, United Kingdom Metropolitan Water District of Southern California Full time

    Advisor for Quality Excellence Job DescriptionThe Metropolitan Water District of Southern California is seeking an experienced Advisor for Quality Excellence to provide high-level quality support services to enable the department to meet its business objectives.About the Role:This role involves promoting awareness of customer requirements at local and/or...