Service Excellence Specialist
2 weeks ago
We are seeking an experienced IT Service Manager to join our team at CV-Library. As a key member of our digital transformation team, you will play a critical role in driving innovation and excellence in our service operations.
Key Responsibilities:
- Develop and implement operational procedures to mitigate risks and maintain efficiency.
- Lead cross-functional teams to deliver solutions to complex problems.
- Analyze complex data to identify areas for improvement.
Requirements:
- Proven experience in ITIL processes and risk management.
- Excellent communication and stakeholder management skills.
- Ability to influence and manage across multiple teams and regions.
Benefits:
- Competitive salary, estimated to be around £60,000 - £80,000 per annum, depending on experience.
- Range of benefits including health insurance and retirement planning.
About Us:
CV-Library is a leading job board that connects job seekers with employers. We are committed to delivering exceptional service and value to our customers.
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