Front of House Team Member

2 days ago

Folkestone, Kent, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will play a vital role in setting the tone for their entire experience.

About the Role:

As a Front of House Assistant, you will be responsible for:

  • Greeting and welcoming guests with a friendly and professional demeanor
  • Dealing with emails, phone calls, and face-to-face queries
  • Preparing and serving beverages and light snacks efficiently
  • Managing spa bookings and appointments
  • Providing information about spa services, treatments, and products
  • Processing payments and managing the reception area
  • Assisting with the promotion of spa services and retail products
  • Ensuring the reception area is clean, tidy, and inviting at all times
  • Coordinating with Spa Therapists and other staff to ensure seamless service delivery
What We're Looking For:

We are looking for someone with:

  • Strong interpersonal and communication skills
  • A genuine passion for health, wellness, and customer service
  • Excellent organizational skills and multitasking abilities
  • The ability to establish rapport, build trust, and demonstrate credibility
  • Ability to work flexible hours, including weekends and holidays
Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives. You will work in a serene environment, surrounded by a team passionate about delivering exceptional customer service.

We offer a range of benefits, including flexible scheduling, 28 days annual leave, free gym membership, and discounted spa treatments. If you are passionate about delivering exceptional customer service and are looking for a rewarding career, we would love to hear from you.

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