Front of House Team Member

7 days ago

Folkestone, Kent, United Kingdom whitbread Full time

We're seeking a skilled Front of House Team Member to enhance our customer experience at Cookhouse & Pub The Brickfield in Folkestone. As a key member of our team, you'll be responsible for delivering exceptional service, ensuring a warm welcome for our guests, and creating a memorable dining experience.

Key Responsibilities:

  • Provide outstanding customer service, responding to guest needs and resolving any issues promptly.
  • Work collaboratively with the team to maintain a clean, safe, and welcoming environment.
  • Upsell and promote our menu items, drinks, and services to increase sales and revenue.
  • Manage cash and card transactions accurately, adhering to company policies and procedures.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • A competitive hourly rate, with opportunities for progression and career growth.
  • A comprehensive training program, equipping you with the skills and confidence to excel in your role.
  • A Whitbread Benefits card, offering exclusive discounts and perks.
  • A supportive and inclusive work environment, valuing diversity and promoting equality.
  • A chance to be part of the UK's leading hospitality business, Whitbread.

Requirements:

  • No prior experience is necessary, as we provide comprehensive training.
  • A passion for delivering exceptional customer service and a commitment to excellence.
  • Excellent communication and teamwork skills.
  • A flexible approach to working hours, including evenings and weekends.

Why Choose Whitbread:

  • We're committed to being an inclusive organisation, valuing diversity and promoting equality.
  • We offer a range of benefits, including a pension scheme, save-as-you-earn scheme, and discounts on shopping, travel, and more.
  • We're dedicated to supporting our employees' career development and growth.

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