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Salesforce Administrator

2 months ago

manchester, United Kingdom Beauty Works Full time
Job Opportunity

At Beauty Works, we're seeking a skilled Salesforce Administrator to optimize our Salesforce environment and support our sales, customer service, and order management processes effectively.

Key Responsibilities

As a Salesforce Administrator, you will be responsible for:

  • Managing and customizing Salesforce CRM to meet the needs of our 50-person sales and customer service teams.
  • Maintaining user profiles, roles, and permission sets to ensure data security and access control.
  • Designing and optimizing custom objects, fields, and layouts to enhance user experience and workflow efficiency.
  • Managing production and development sandboxes.

Customer Service and Support

  • Configuring and optimizing Salesforce Service Cloud to streamline customer service processes.
  • Collaborating with customer service teams to support effective case management and resolution tracking.
  • Implementing and maintaining automated workflows to enhance customer support efficiency.

Order Management

  • Supporting the end-to-end order management process within Salesforce.
  • Working with cross-functional teams to ensure accurate and timely order processing.
  • Implementing order validation rules and automation to minimize errors and improve order accuracy.

Integration Management

  • Managing integrations between Salesforce and other business systems.
  • Collaborating with IT and development teams to ensure smooth data flow and integration reliability.

Requirements

  • Minimum of 1.5 years of experience as a Salesforce Administrator or in a similar role, with a focus on CRM, sales, or customer service.
  • Basic understanding of Salesforce configuration, user management, and data security.
  • Salesforce Administrator certification is highly desirable or in the process of obtaining it.
  • Familiarity with Salesforce configuration, including objects, fields, and layouts.
  • Basic knowledge of Salesforce automation tools like workflows and process builder.
  • Some experience or familiarity with order management processes within Salesforce or a similar CRM platform would be a plus.
  • Willingness to learn and develop problem-solving skills.
  • Ability to assist in troubleshooting and resolving basic issues efficiently.
  • Good communication skills with the ability to collaborate effectively with global cross-functional teams.
  • Basic project management skills with the ability to manage multiple tasks under supervision.
  • Bachelor's degree is desirable.