Supervisor - Frasers - Fixed Term Contract

1 week ago

Norwich, Norfolk, United Kingdom Frasers Group Full time
Job Title: Supervisor - Frasers - Fixed Term Contract

Frasers Group is a leading department store group with a rich heritage spanning over 170 years. We are seeking a dynamic and experienced Supervisor to join our team in Norwich.

Job Purpose:

The successful candidate will lead and supervise a cross-functional team, delivering high levels of customer service, stock management, and cash handling. They will be responsible for driving excellent customer service, both on the shop floor and back of house, through pace and adaptability.

Key Accountabilities and Decision Ownership:
  • Proactively lead the Stockroom & Shopfloor team to support the store in delivering high levels of customer service, merchandising, and replenishment.
  • Workforce planning - use judgment to focus resource appropriately, being flexible in approach and supporting the sales floor.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently, while complying with all procedures relating to the movement of stock and handling of stock.
  • Support and implement best practice and principles, ensuring store teams operate back of house routines and tasks to guidelines.
  • Ensure team provides an accurate and comprehensive cash handling service, including issue of till floats and reconciliation of cash and vouchers.
  • Ensure 100% compliance with relevant departmental policies, including Health & Safety and meeting legislative requirements.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.
  • Be a key holder for the store and open/close the store when needed.
Requirements:
  • Experience in fashion retail would be beneficial for this role.
  • Relevant supervisory experience in a customer-facing and stock-handling environment with a consistent career path that reflects the role.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • The ability to influence and challenge.
  • An understanding of Health & Safety legislation.
  • Proven track record achieving targets, delivering results against deadlines.
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy.
  • Excellent Customer Service skills.
The Rewards:
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme.
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

This is a full-time, fixed-term contract, initially for a 6-month period, but with the possibility of extension.

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