IT Technical Support Specialist

2 days ago


Cardiff, Cardiff, United Kingdom Shaw Daniels Solutions Full time
Job Summary

The Shaw Daniels Solutions On-Site Engineer will be responsible for providing technical support and maintenance services to our clients' End User Technology environment. This includes delivering on-site services, provision of basic hardware support, PC and Laptop imaging, helpdesk, desktop support, VC support, printer support, installations, moves, changes, and 1st line support.

The ideal candidate will have demonstrable skills and knowledge in relevant technology areas, such as computer systems, networking, and software applications. A college or university degree in a related field is also desirable.

We estimate the salary for this position to be around £35,000 - £50,000 per annum, depending on experience and qualifications.

  • Key Responsibilities:
  • Deliver on-site services for clients, providing technical support for the End User Technology environment involving desktop computing and corporate IT services.
  • Capable of working independently and remotely on a wide range of products; required to perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
  • Ability to follow documented procedures provided by either our client or customer; ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.
  • Committed to own personal development; actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need.


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