Despatch Team Coordinator

3 days ago


Chatteris, Cambridgeshire, United Kingdom Staffline Operations Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Despatch Administrator. The successful candidate will be responsible for ensuring the smooth operation of our dispatch process, including booking transport, managing paperwork, and communicating with drivers and customers.

Key Responsibilities
  • Booking transport via excel and website portals for main site as well as 3rd party's.
  • Answering the phone and dealing with both internal and external Queries, communicating issues in a professional and timely manner.
  • Acting as the first point of contact for drivers and Hauliers via telephone and face to face.
  • Liaising with customer, hauliers, drivers and warehouse team to minimize delays and notify correct departments if any delays (commercial, logistics and supply chain).
  • Working in control temperature areas.
  • Processing paperwork for drivers on site correctly and dealing with paperwork for third party farms.
Requirements
  • Preferrably proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Strong background in English, Maths, and computing, with the ability to work well under pressure and meet deadlines while delivering exceptional customer service.
  • A flexible approach to work, strong attention to detail, and the ability to work independently are essential.
  • The successful candidate will be a team player, focused on achieving departmental goals while respecting the needs of others.
What We Offer
  • Earn £12.49 - £15.61 p/h.
  • Full time position.
  • OnSite support from Staffline.
  • Canteen on site.
  • Free car parking on site.
  • PPE provided.
  • Full training provided.
  • Opportunities for overtime.

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