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Loans Operations Specialist

4 weeks ago

Bromley, United Kingdom Pontoon Solutions Full time

Loans Administrator Job Description

We are seeking an experienced Loans Administrator to join our EMEA Lending Fulfilment Team in Bromley. The successful candidate will have the opportunity to liaise with our Global team to ensure they are supporting our clients.

Key Responsibilities:

  • Assist with leading and supporting front line associates with the day-to-day business operations and readiness.
  • Responsible for increasing business partner satisfaction and exceeding departmental metrics and meeting current Service Level Agreements.
  • Manage inbound inquiries related to daily processing, reconciliation issues, manual outgoing wires/swifts and outbound calls to verify remittance instructions with participating banks.
  • Responsible for meeting all performance targets while mitigating Operational risk.
  • Demonstrates leadership within the division & will be responsible for development of the team in conjunction with the team manager.
  • Establish & maintain management/performance controls to highlight problems, maximize performance & develop process improvements.

Requirements:

  • Superior analytical, research and decision making skills
  • Excellent communication skills
  • Proven ability to work independently, identify opportunities and make recommendations for solutions to improve the business
  • Ability to problem solve and resolve complex issues in a timely manner
  • Ability to multi-task as business needs dictate

Desired Skills:

  • 1-2 years supervisory experience
  • Knowledge of wire processing and swift rules
  • Knowledge of Microsoft Office (Word, Excel, Power Point, MS Access)
  • Knowledge of bank systems (ACBS, LoanIQ)