Regional Head of Agency

5 months ago

Bromley, United Kingdom Bank of America Full time

**Job Title: Regional Head of Agency & Lending Operations**

**Corporate Title: Senior Vice President**

**Location: Bromley**

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Location Overview**:
Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

**Role Description**:
The individual will join the Global Credit & Loan Servicing Operations organisation as EMEA Head of Agency Management and Banking Loan Operations. They will report directly to the EMEA Global Credit Operations Executive. They have direct ownership of the end-to-end post underwriting functions, including Fulfilment/Document review, agency management and post-closing servicing.

Agency Management & Lending Fulfilment provides end-to-end implementation handling and documentation review to our corporate clients for deals where we are a lender either directly, as part of a syndicate or as the Agent. Lending Servicing & Operations provides post-closing servicing and processing support from answering complex clients/lenders queries to processing time critical activities. These activities include support for Asset Based Lending to syndicated and large corporates.

**Responsibilities**:
The successful individual is required to have a solid background in people’s management process ownership, risk control framework/SPI and a focus on OPEX/ simplification. Ideally an understanding of the syndicated loan space and/or loan IQ would be appreciated but not mandatory.

Responsibilities will include but not limited to:

- You will have experience in leading teams through changes
- You will have experience managing oversight of the team both onshore and offshore
- You will act as escalation for any complex problem resolution
- You will drive process improvement; continuously assess process through Ops Excellence mindset
- You will own all post underwriting activities including agency management, credit agreement and facility booking; client services & processing activities
- You will sustain risk free environment with strong focus on the daily activity, key control, and metrics management
- You will build solid/influential trusted advisors’ relationships with key leader and business partners
- You will ensure team visibility across the enterprise and industry
- You will be responsible for proper communication and compliance with regulatory requirements

**What we are looking for**:

- You will have people and Process management experience
- You will have experience in Loan Market Association credit agreement review and deal negotiation and knowledge of loan IQ ideally
- You will have process design and Op Ex background
- You will have experience in building strong relationships with Business Partners across LOBs.
- You will be deadline focused and have experience in working in a fast-moving environment
- You will have an understanding and appreciation of risk appetite methodology and the bank risk culture

**Skills that will help (optional)**:

- Risk and data focus
- Customer focus
- Ability to accurately handle administrative tasks and key project
- Good communication and time management skills
- Microsoft Office knowledge

**Benefits of working at Bank of America**

**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
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