Technical Service Coordinator

4 weeks ago


Birmingham, Birmingham, United Kingdom Kate+Co Full time

We are seeking a skilled Technical Service Coordinator to join our team at Kate+Co. This role involves providing exceptional customer support, managing the delivery of quotations, sales, and invoicing processes, and preparing spare parts lists.

Key Responsibilities:

  • Deal with incoming customer inquiries in a professional manner.
  • Manage the quotation, sales, and invoicing processes.
  • Prepare spare parts lists.
  • Understand technical drawings and part specifications.
  • Cross-reference parts numbers with drawings and specifications.
  • Handle customer complaints and provide solutions.
  • Coordinate service activities to ensure efficiency and compliance.
  • Maintain good relationships with customers.
  • Arrange the collection and shipment of parts between the UK and Europe.

Requirements:

  • Good IT skills, including a comprehensive knowledge of MS Office.
  • Proven customer support experience.
  • Strong attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Previous experience in administration within a manufacturing environment is desirable.
  • Knowledge of Sage and SAP software is desirable.


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