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Business Central Implementation Specialist

2 months ago

Lichfield, Staffordshire, United Kingdom IRIS #foundbyiris Full time
About the Role

We are seeking a highly skilled Business Central Implementation Specialist to join our team at IRIS. As a key member of our Consultancy team, you will play a crucial role in delivering exceptional customer service and ensuring the successful implementation of Business Central solutions.

Key Responsibilities
  • Client Configuration and Support
    • Assist clients with configuring Business Central and add-on software, conducting full system walkthroughs as needed, and attending client sites as required.
    • Scope and recommend small changes to Business Central functionality to help clients extend the capabilities of the standard application.
  • Project Delivery and Support
    • Perform essential project tasks such as GAP analysis, product handovers, and signing off project milestones, ensuring configurations align with client requirements and expectations.
    • Deliver clear and effective application training to key client users during projects using standard Microsoft training materials.
    • Conduct daily application testing and UAT support in line with service level agreements and quality standards.
  • Collaboration and Communication
    • Work both independently and collaboratively with other members of the consultancy team, providing client feedback to ensure exceptional customer service.
    • Communicate effectively with other departments, including the project management team, to relay client concerns and ensure timely resolution in line with service level agreements and quality standards.
  • Continuous Improvement
    • Contribute to business focus areas by offering constructive feedback on internal processes to improve best practices.
    • Proactively identify and escalate risks and blockers during application training that may impact project deadlines, ensuring appropriate escalation.
Requirements
  • Essential Skills
    • Recognised finance qualifications such as AAT Level 3 are desirable.
    • Proven experience as a 'Key User' or Implementation Consultant with Dynamics NAV/Business Central.
    • Excellent problem-solving ability with strong analytical skills.
    • Strong verbal and written communication skills.
    • Solution-oriented and customer-focused.
    • Excellent teamwork skills.
    • Acute attention to detail.
    • Significant experience in 1st and 2nd line support.
    • Extensive knowledge of business applications such as Microsoft Dynamics 365, Dynamics NAV/BC, Dynamics 365 for Sales, and the Microsoft Stack.
    • Knowledge of modules within Business Central/NAV and experience in business software implementation is desirable.
    • Experience working for a Microsoft Partner
    • Experience with Training and consultancy Finance projects.
    • Not For Profit Experience (Desirable)
    • Power BI knowledge
    • ISV experience
    • Proven experience in design, documentation, installation, configuration, testing, training, and go-live support.