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IT Service Delivery Expert

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time

Total Training Provision is a fast-paced and dynamic company that's always looking for talented individuals to join our team. As a Technical Support Specialist, you'll play a crucial role in delivering high-quality technical support services to our customers.

About the Opportunity:
  • We're offering a competitive salary of £27,000 - £32,000 per annum, depending on experience.

In this exciting opportunity, you'll be responsible for coordinating support issues between customers and third-party vendors. You'll also work closely with our engineering teams to resolve technical issues and ensure that our customers receive timely and accurate support.

Key Responsibilities:
  1. Support Coordination: Coordinate support issues between customers and third-party vendors to ensure that issues are resolved efficiently and effectively.
  2. Process Development: Develop and implement processes to improve the efficiency and effectiveness of our support services.
  3. Customer Satisfaction: Ensure that our customers are satisfied with the service received by providing regular updates and communicating effectively throughout the support process.
Requirements:
  • A strong background in IT or a related field.