Service Delivery Manager

21 hours ago


Bath, Bath and North East Somerset, United Kingdom Novia Financial plc Full time

**Job Title:** Service Delivery Manager

Job Summary:

We are seeking a highly skilled Service Delivery Manager to join our team at Novia Financial plc. As a Service Delivery Manager, you will be responsible for ensuring the day-to-day work requirements of the administration team are met to the highest standard.

Key Responsibilities:

  • Manage the administration team to ensure efficient and effective service delivery.
  • Investigate and resolve complaints, breaches, and escalated queries in a timely manner.
  • Develop and implement processes to improve service delivery and efficiency.
  • Collaborate with other teams to ensure seamless service delivery.
  • Meet all Financial Conduct Authority (FCA) regulatory requirements.

Requirements:

  • A minimum of one year's experience in a similar role.
  • SIPP, Drawdown, GIA, ISA, and Offshore Bond knowledge.
  • Financial Services qualifications (e.g., CISI Investment Operations Certificate).

Estimated Salary:** £45,000 - £55,000 per annum



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