Client and Service Delivery Expert
9 hours ago
We are seeking a highly skilled and motivated Client Services Administrator to join our operational teams at Novia Financial plc.
About UsWealthtime, a division of Novia Financial plc, is a leading provider of wealth management services. Our team delivers exceptional customer service while processing high volumes of instructions with accuracy and attention to detail.
Job SummaryThis role is responsible for delivering exceptional customer service, processing high volumes of instructions with accuracy, supporting queries and requests from Financial Adviser firms, and building strong relationships with valued clients.
Key Responsibilities:- Customer Service: Deliver exceptional customer service to Financial Adviser firms and valued clients
- Instruction Processing: Process high volumes of instructions with accuracy and attention to detail
- Query Resolution: Support queries and requests from Financial Adviser firms
- Relationship Building: Build strong relationships with valued clients
- Excellent Communication Skills: Effective communication with stakeholders
- Empathy: Understanding and empathizing with clients' needs
- Patient and Calm Under Pressure: Remaining calm and composed under pressure
- Problem-Solving Skills: Resolving complex problems efficiently
- Product/Service Knowledge: In-depth knowledge of Wealthtime's products and services
- Adaptability: Adapting to changing priorities and deadlines
- Time Management: Managing time effectively to meet deadlines
- Conflict Resolution: Resolving conflicts in a professional manner
- Attention to Detail: Maintaining high levels of accuracy and attention to detail
- Professionalism: Demonstrating professionalism in all interactions
$55,000 - $65,000 per annum, depending on experience
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