Business Automation Expert

3 weeks ago


Lancaster, Lancashire, United Kingdom ZipRecruiter Full time
About Our Job

We are seeking a skilled Process & Automation Analyst to join our team at Founders Federal Credit Union in Lancaster, SC. As a key member of our organization, you will be responsible for improving business processes and delivering measurable business outcomes through ServiceNow.

The ideal candidate should have a strong understanding of business processes, excellent analytical skills, and be able to communicate effectively. They should also be able to learn quickly and adjust to technological changes.

Key Responsibilities:

  • Review current processes with a focus on simplification and clarity ensuring they align to current business objectives.
  • Partner with internal stakeholders to design solutions that help streamline and automate processes to continuously align with evolving business needs.
  • Develop, edit, and validate reports, dashboards and other data exports to improve operational visibility and to support business needs.
  • Create change records in compliance with change standards, as needed to support the Process & Automation Architect.
  • Perform self-assessments of key processes and/or data to ensure processes are effectively being utilized by cross functional teams.
  • Evaluate current ServiceNow applications use cases and provide recommendation for efficiency improvements.
  • Establish effective relationships with IT, project managers, stakeholders and other business partners to champion strategic initiatives to leverage the full use of the platform.
  • Prioritize and manage own workload to deliver quality results and meet timelines while ensuring accuracy of data and information is a priority.

Qualifications and Skills:

  • Bachelor's degree in Computer Science or a related field.
  • Highly knowledgeable in ServiceNow functionality and workflow processes.
  • Able to document business requirements, functional specifications, test scripts and training.
  • Solid understanding of ITIL business processes.
  • Strong data analysis, research, analytical and testing skills.
  • Ability to lead meetings and/or discussions to effectively identify development efforts and challenges within business processes.
  • Able to work independently without significant supervision.
  • ServiceNow System Administrator Certification required within 1 year of hire.

Benefits:

  • Competitive salary range: $65,000 - $80,000 per year.
  • Paid Time Off.
  • Paid Holidays.
  • Family-oriented culture that values work/life balance.
  • Retirement Plan (with employer contributions).
  • Health and Dental Insurance - with eligibility on date of hire.
  • Short Term and Long Term Insurance.
  • Life and Accidental Death and Dismemberment Insurance (at no cost to employee).
  • Long Term Care Insurance Plan with guarantee issue within 31 days of hire.
  • Voluntary Supplemental Life Insurance coverage for employee and family.
  • Health Care and Dependent Care Flexible spending accounts.
  • Tuition reimbursement.
  • Career development training.
  • Fit Founders Wellness Program.

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