Network Service Operator
3 days ago
As a Network Service Operator with Scottish Water, you'll play a vital role in ensuring the safe and reliable supply of clean water to our customers across Scotland.
Working as part of our Field Response team, you'll be responsible for resolving customer enquiries and network operations, including identifying and fixing water supply problems. This will involve working with our teams to ensure that our customers receive the best possible service.
You'll be a problem-solver extraordinaire, able to think on your feet and make quick, accurate decisions to resolve customer issues. You'll also be responsible for collecting and reporting data, and promoting follow-up work to recover service issues.
We're looking for someone who is passionate about delivering excellent customer service and has a strong understanding of the water network. You'll need to be able to communicate effectively with customers and internal stakeholders, and be able to work safely and efficiently in a fast-paced environment.
We offer a competitive salary and a range of benefits, including 38 days of holiday per year and the opportunity to buy additional leave. We also offer a pension scheme and life assurance, as well as access to our SW Splash rewards programme.
If you're interested in this role and have the skills and experience we're looking for, please don't hesitate to apply. We're committed to developing a flourishing Scotland, and we're looking for talented individuals like you to join our team.
Key Responsibilities:
- Resolve customer enquiries and network operations
- Identify and fix water supply problems
- Collect and report data
- Promote follow-up work to recover service issues
- Communicate effectively with customers and internal stakeholders
Requirements:
- Strong understanding of the water network
- Excellent communication and problem-solving skills
- Ability to work safely and efficiently in a fast-paced environment
- Valid driving licence
What We Offer:
- Competitive salary
- 38 days of holiday per year
- Opportunity to buy additional leave
- Pension scheme
- Life assurance
- Access to SW Splash rewards programme
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