Network Service Operator

7 days ago

Inverness, Highland, United Kingdom Scottish Water Full time
About the Role

We are seeking a highly skilled and motivated Network Service Operator to join our Field Response team in the Inverness area. As a key member of our team, you will play a critical role in ensuring Scotland has a constant supply of safe, high-quality water.

Key Responsibilities
  • Problem-solve and resolve customer enquiries and network operations in a timely and accurate manner.
  • Identify and address water supply problems, including valve shut-offs, burst detection, and more.
  • Work in a fast-paced, customer-centric environment, ensuring tasks are completed safely and efficiently.
  • Collaborate with internal stakeholders to resolve complex customer or network issues.
  • Provide excellent service to our customers, responding to their needs and concerns.
  • Collect and report relevant data, promoting follow-on work to recover service issues and technical requirements.
Requirements
  • Knowledge of the water network operations, including DOMS policies, risk assessment method statements, and hygiene codes.
  • Excellent communication and interpersonal skills, with the ability to explain complex information to customers.
  • A valid driving license and willingness to work on the standby rota for out-of-hours work.
  • Ability to work in a dynamic and fast-paced environment, with a focus on customer satisfaction.
What We Offer

We offer a competitive salary range of £29,800 to £35,760, with opportunities for career growth and development. Our benefits package includes 38 days of holiday per year, flexible working arrangements, and access to our pension and life assurance schemes. We also offer an annual company bonus and access to SW Splash, a rewards program that can save you money on holidays, bills, and shopping.

We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates with disabilities or neurodiverse conditions. If you require any adjustments to our recruitment process, please let us know.

As part of our commitment to developing a flourishing Scotland, we require all employees to be Scottish taxpayers. If you join us, your home address will need to be in Scotland, and you will need to commit to moving here within your first three months.

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