Application Support Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time
Job Description
Job Title: Application Support Analyst/Software Support Analyst

Job Summary: We are seeking an experienced Application Support Analyst/Software Support Analyst to join our team. The successful candidate will provide technical support and troubleshooting for our in-house developed applications, working closely with the implementation teams and software development team to resolve issues and improve the overall customer experience.

Key Responsibilities:
  • Provide technical support and troubleshooting for our in-house developed applications
  • Work closely with implementation teams to create customer handovers and on-board them into the support system
  • Collaborate with the software development team to troubleshoot and resolve more complicated issues
  • Develop and maintain documentation to ensure customer details and support tickets are correctly documented
  • Participate in the development and implementation of new software solutions

Requirements:
  • At least 3 years of experience in a software as a service position
  • Intermediate SQL abilities
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options

How to Apply:
If you are a motivated and experienced Application Support Analyst/Software Support Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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