Application Support Specialist
2 weeks ago
Job Title: Application Support Analyst/Software Support Analyst
Job Summary: We are seeking an experienced Application Support Analyst/Software Support Analyst to join our team. The successful candidate will provide technical support and troubleshooting for our in-house developed applications, working closely with the implementation teams and software development team to resolve issues and improve the overall customer experience.
Key Responsibilities:
- Provide technical support and troubleshooting for our in-house developed applications
- Work closely with implementation teams to create customer handovers and on-board them into the support system
- Collaborate with the software development team to troubleshoot and resolve more complicated issues
- Develop and maintain documentation to ensure customer details and support tickets are correctly documented
- Participate in the development and implementation of new software solutions
Requirements:
- At least 3 years of experience in a software as a service position
- Intermediate SQL abilities
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
How to Apply:
If you are a motivated and experienced Application Support Analyst/Software Support Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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