Helpdesk Technician

2 weeks ago


Derby, Derby, United Kingdom risual Limited Full time

About This Role

We're looking for a skilled Helpdesk Technician to join our IT Service Desk team at risual Limited. As a key member of our support team, you'll be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless delivery of services.

Your Key Responsibilities

  • Support customers through various communication channels, including phone, email, and chat platforms.
  • Troubleshoot and resolve technical issues using technical expertise and analytical skills.
  • Maintain accurate records of customer interactions and technical issues encountered.

Requirements

  • Relevant experience working in a Service Desk environment.
  • Strong understanding of ITIL ServiceDesk principles.
  • Excellent communication and problem-solving skills.

Benefits

  • Competitive salary: £22,000 - £32,000 per annum.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
  • A generous holiday allowance and flexible working arrangements.
  • Free parking and convenient access to public transportation.
  • On-site cafeteria serving healthy meals and snacks.

Why Choose Us?

If you're a detail-oriented and customer-centric individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Our team is dedicated to delivering exceptional service and supporting our customers' success.



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