Job description

UK Management College is committed to providing quality education and fostering academic excellence. With a focus on innovation, diversity, and community engagement, we aim to empower students to reach their full potential and become leaders in their fields.

Overview:

We are seeking a proactive and detail-oriented Level 01 IT Technician to join our IT support team. This entry-level position is ideal for someone passionate about technology and customer service, eager to build their IT career. The successful candidate will be responsible for providing technical support, resolving IT issues, and ensuring the smooth operation of hardware, software, and network systems.

Key Responsibilities:

• Technical Support:
• Respond to user inquiries via phone, email, or in-person.
• Provide first-line troubleshooting for hardware, software, and peripheral issues.
• Assist in password resets, account setups, and basic software installations.
• Hardware and Software Maintenance:
• Perform routine checks and maintenance on desktops, laptops, printers, and other IT equipment.
• Assist with installing, updating, and configuring software applications.
• Troubleshoot basic hardware issues and escalate when necessary.
• Network Support:
• Assist in resolving connectivity issues for LAN, Wi-Fi, and peripheral devices.
• Support users in accessing shared drives, printers, and other network resources.
• Documentation and Reporting:
• Maintain accurate records of incidents and resolutions using a ticketing system.
• Document solutions for common issues to enhance the knowledge base.
• Customer Service:
• Provide excellent customer service by communicating effectively with users.
• Ensure timely resolution of issues to minimize downtime.
• General IT Support:
• Assist in setting up workstations and IT equipment for new employees.
• Support ongoing IT projects and initiatives as assigned by the IT Manager.

Qualifications:

Education and Experience:

• High School Diploma or equivalent (required).
• Degree or certification in IT-related fields (e.g., CompTIA A+, Microsoft certifications, etc.) is a plus.
• Prior experience in an IT support or helpdesk role is advantageous but not required.

Technical Skills:

• Basic understanding of computer hardware, operating systems (Windows, macOS), and mobile devices.
• Familiarity with common software applications (e.g., Microsoft Office Suite, email clients).
• Knowledge of basic networking principles (IP addresses, DNS, etc.) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• High level of patience and a customer-first attitude.

Physical Requirements:

• Ability to lift and carry IT equipment (up to 25 lbs).
• Comfortable working in various environments, including offices and server rooms.

This position offers an excellent opportunity for growth within the IT field. If you are ready to kick-start your career in technology, we encourage you to apply

Job Type: Full-time

Pay: £23,795 onwards

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Access to resources and support from a reputable university network.
• A vibrant and inclusive academic community.
• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person