Help Desk Technician

1 day ago


Derby, Derby, United Kingdom Syntax Consultancy Full time

Job Summary

Syntax Consultancy is seeking a highly skilled Help Desk Technician to join our team in Derby. As a Help Desk Technician, you will be responsible for providing day-to-day IT support to our clients, ensuring their systems are running smoothly and efficiently.

About the Role

We are looking for a talented individual with excellent technical skills, strong communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Provide day-to-day IT support to 1st/2nd line level for a diverse range of external customers.
  • Ensure all actions are logged and managed via the IT helpdesk and visiting customer sites to complete IT service requests.
  • System monitoring, error logging, fault-tracking, and IT incident management to ensure maximum service availability.
  • IT asset tracking, service provisioning, and managing IT accounts for new starters/leavers.

Technical Environment

Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking.

Benefits

We offer a competitive salary, pension, healthcare, 28 days holiday (including BHs), support to gain IT accreditations, and more.

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