Service Advisor

5 days ago

Brentford, Greater London, United Kingdom Norton Way Group Full time
Role Overview

As a Service Advisor at Norton Way Group, you will play a vital role in ensuring the smooth operation of our GWR Kia workshop. Your primary responsibility will be to arrange customer bookings, record and communicate any additional work required or parts to be ordered or fitted. You will also be responsible for understanding customer needs, interpreting instructions, and assisting with planning the forward capacity of the workshop.

Key Responsibilities

• Arrange customer bookings for the workshop
• Record and communicate additional work required or parts to be ordered or fitted
• Understand customer needs and interpret instructions
• Assist with planning the forward capacity of the workshop
• Check, inspect, and test incoming and outgoing vehicles and work

Requirements

A full driving licence is essential, as is experience working within an automotive service department. You will also need outstanding communication skills, both in person and on the telephone, as well as a high level of accuracy and attention to detail. Strong organisational skills and the ability to follow strict procedures are also essential.

What We Offer

Norton Way Group offers a competitive salary of up to £37,500 depending on experience, as well as 32 days annual leave (including bank holidays). Holiday allowance increases after 4 years of service, and you will also have access to an annual leave purchase scheme, birthday off paid, and family-friendly benefits including Life Assurance from day one of joining us. Enhanced maternity, paternity, and adoption packages are also available, along with reduced rates on vehicle purchases and maintenance. Recognition of long service, every 5 years, and Norton Way Flecks of Gold are just a few of the benefits you can expect to enjoy as a member of our team.

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