Aftersales Manager

**Aftersales Manager - Brentford**

Our highly acclaimed main dealer client is looking for a motivated and enthusiastic aftersales manager to lead a team of circa 40 staff in one of the largest dealerships in their group.

The Role

As an Aftersales Manager you will be responsible for providing direction for the entire Aftersales operation in order to deliver against one of the brands key priorities of
- Growing Aftersales
- Aftersales Managers will ensure that all the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence.
- As an Aftersales Manager your team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation, always ensuring that an incredible customer experience is given.
- Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets.
Role Requirements

To be a success in this role, you will have
- At least 5 years' experience in managerial role in a car dealership service manager or aftersales manager capacity.
- Experience of working in a target driven environment
- Experience of developing and monitoring budgets
- An understanding of marketing processes and development of pricing strategies
- Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
Your Responsibilities
- Meet key performance indicators and targets for the service and parts departments
- Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability
- Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Liaise with external companies to ensure good working relationships are developed

**Benefits**:
Aftersales Managers will receive:

- A guaranteed base salary £50k
- An excellent bonus structure £65k OTE
- Tax Efficient Company car Scheme
- Company pension scheme
- Enhanced Holiday
- Plus other great benefits