Luxury Spa Receptionist

6 days ago


London, Greater London, United Kingdom Thistle City Barbican Full time

At Thistle City Barbican, we are seeking a highly motivated and experienced Spa Receptionist to join our award-winning Spa team. This is an excellent opportunity for a passionate individual who is dedicated to delivering exceptional customer service and creating unforgettable experiences for our guests.

Key Responsibilities:
  • Coordinate spa appointments and schedules according to high standards
  • Provide expert advice on spa services, packages, and treatments, as well as offer product information on retail products available
  • Promote spa treatments and offer full product knowledge prior to treatment service
  • Maintain a tidy reception area and assist in answering all telephone communication
  • Welcome guests warmly upon arrival and manage the registration process
  • Escalate guest comments, complaints, and concerns to the appropriate individuals
Requirements:
  • Hands-on approach to work with a focus on productivity and improvement
  • Passion for Spa & Beauty Therapy with attention to detail
  • Positive attitude and desire to learn with ability to meet deadlines and work under pressure
Benefits:
  • Average annual salary: £23,920 plus a monthly service charge of £2,400 (typically)
  • 31 days holiday increasing to 33 days with length of service
  • Access to earnings before payday (Wagestream)
  • Free parking and complimentary meals when on duty
  • Discounted modern accommodation and Grantley Hall discounts
  • Access to hundreds of exclusive employee benefits, rewards, and discounts targeted at the hospitality sector

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