Regional Claims Expert
3 weeks ago
We are seeking an experienced Regional Claims Expert to join our team at Trinity Claims. As a key member of our Surveying Team, you will play a critical role in attending, assessing, and preparing scopes of work on large loss claims.
The ideal candidate will have a minimum of 5 years construction experience, with estimating or surveying experience within the insurance industry being essential. Xactware or other estimating software proficiency is also desirable.
In this role, you will be responsible for controlling claim spend on buildings, overseeing large loss reinstatements, and providing technical support to our network surveyors and contractors.
Key Responsibilities:
- Visit risk addresses and make claim assessments to determine the validity and quantum of losses
- Evaluate customer building claims and provide detailed explanations for declines or partial claims
- Support Customer Services with FOS complaints, including report writing and technical decision-making
- Identify cases with high potential for cost savings or repudiation and coordinate site visits
- Liaise with approved building contractors to review contract variations and interim payments
- Provide technical support within the Surveying Team on building repairs, methodology, and pathology
- Validate customer invoices and quotations using Xactware, discussing costs with policyholders to ensure fairness and reasonableness
- Produce accurate reports and scopes of work for large loss claims using Xactware
- Audit and oversee our Surveyor Network and Contractors, identifying any leakage from the surveyor scope and through contractor variations
- Progress and update Buildings Insurance claims, including updating reserves, cash settlements, and closing claims as required
Salary and Benefits:
The salary range for this position is £41,822-43,822 (DOE) plus a £4,800 car allowance. We offer market-leading benefits, including 25 days annual leave, life insurance cover, enhanced company pension scheme, and cycle-to-work scheme.
Requirements:
- Minimum 5 years construction experience, trade background considered
- Estimating/surveying experience within insurance is essential
- Xactware or other estimating software proficiency desirable
- Excellent verbal and written communication skills
- Good organizational skills
- Accuracy and attention to detail
- Tact and assertiveness when dealing with customers
- Ability to work well under pressure and meet deadlines
- PC literate with good administrative skills
- Ability to take on increased ownership and responsibility
Bonus and Performance Incentives:
- Discretionary performance-related bonus
- Employee of the month and employee of the year awards
- Refer a friend scheme
- An extra day's holiday for your birthday
- Paid volunteering/charity day a year
- Eye test vouchers
- Training and development opportunities through Trinity Academy and Apprenticeship programs
- Social events
About Us:
Trinity Claims is a claims management company based in Tonbridge, dedicated to delivering claims strategies that meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies.
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