Building Damage Expert
1 week ago
We are a claims management company based in Tonbridge, offering innovative solutions for our partners. Our team is made up of experienced professionals who lead and deliver change in insurance companies. We have a dedicated leadership team focused on growing the business while maintaining a welcoming culture.
Role OverviewThis Regional Surveyor role requires assessing large loss claims, verifying scope and quantum, and supporting network surveyors and contractors. You will control claim spend on buildings, oversee reinstatements, and provide technical support for building damage elements of claims. Additionally, you will assist the Customer Services Team with FOS complaints.
Responsibilities- Visit risk addresses, make assessments, and deliver decisions to policyholders.
- Evaluate customer building claims, assess validity and quantum, and provide detailed explanations for decline or partial acceptance.
- Support Customer Services with FOS complaints, writing reports detailing technical decisions.
- Identify cases with potential for cost savings or repudiation and arrange for site visits.
- Liaise with approved contractors to review contract variations and interim payments.
- Provide technical support within the Surveying Team on building repairs and methodology.
- Validate customer invoices using Xactware and discuss costs with policyholders.
- Produce accurate reports and scopes of works for large loss claims.
- Audit and oversee the Surveyor Network and Contractors, identifying any leakage or discrepancies.
We require a candidate with a minimum of 5 years construction experience, trade background considered. Essential skills include estimating/surveying experience within insurance and proficiency in Xactware or similar software.
What We Offer- Basic salary £41,822-£43,822 + £4,800 car allowance
- 25 days annual leave plus statutory holidays
- Market leading benefits package
- Discretionary performance-related bonus
- Life insurance cover and enhanced company pension scheme
- Cycle to Work Scheme, Employee of the Month/Year awards, and Refer a Friend scheme
- Paid volunteering/charity day, eye test vouchers, and training opportunities through Trinity Academy and Apprenticeship programs
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