System Support Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled System Support Specialist to join our team at Pharmacy2U Ltd. As a key member of our IT department, you will be responsible for providing technical support for our business-critical applications.
Key Responsibilities:
- Provide first and second-line support for internal and external business applications
- Diagnose and troubleshoot application issues and system errors, ensuring timely resolution or escalation
- Monitor and maintain application performance, availability, and security
- Document technical issues, processes, and support procedures
- Train end-users on applications
- Assist with software upgrades, patches, and application deployments
- Participate in incident management, ensuring SLAs and KPIs are met
Requirements:
- Extensive experience in an IT support or application support role with proficiency in Linux and networking fundamentals (TCP/IP, DNS, VPN) and SQL, Oracle, Active Directory, Group Policy, and authentication services
- Proven track record of supporting business-critical applications/trouble shooting in a complex environment and operating within security/GDPR regulatory requirements
- Exposure to cloud-based solutions (e.g., Microsoft 365, Azure, AWS) is highly desirable
- Knowledge of ITIL processes and best practices (incident, problem, change management)
- Experience working with ticketing systems (e.g., ServiceNow, JIRA)
- Ability to read and interpret logs in applications such as Elk and Kibana or NewRelic and an understanding of databases, SQL, C#, or other languages
- Ability to interpret technical information and convey it to non-technical stakeholders
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a market-leading online pharmacy
- Collaborative and dynamic work environment
- Professional development and training opportunities
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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