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Client Relationship Manager

2 months ago

London, Greater London, United Kingdom Legal & General Full time
About the Role

We are seeking a highly skilled Client Relationship Executive to join our market-leading DC business line. As a key member of our team, you will be responsible for building and maintaining strong relationships with our Contract, Own Trust & Master Trust DC clients.

Key Responsibilities
  • Client Communication: Respond promptly and accurately to client queries and requests, providing clear and concise information to meet their needs.
  • Issue Resolution: Analyze and resolve client issues in a timely and professional manner, working closely with internal teams to ensure effective resolution.
  • Service Delivery: Ensure that our clients receive a high-quality service, meeting their expectations and service commitments.
  • Relationship Building: Develop strong working relationships with clients, trustees, and other stakeholders to build trust and confidence in our services.
  • Process Improvement: Identify opportunities to improve our processes and procedures, ensuring that we are delivering the best possible service to our clients.
  • Regulatory Compliance: Stay up-to-date with changes to regulatory and legislative requirements, ensuring that our services are compliant and meet the needs of our clients.
Requirements
  • Experience: Proven experience in client relationship management, preferably in a DC pension scheme administration or investment solutions environment.
  • Knowledge: Strong knowledge of DC pension schemes, investment solutions, and regulatory requirements.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Qualifications: Relevant qualifications, such as a degree in a related field or professional certifications.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a performance-related bonus plan and share schemes.
  • Professional Development: Opportunities for professional development and career growth, with a focus on building your skills and expertise.
  • Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and open communication.