Senior Technical Support Specialist
3 weeks ago
About the Role
This is an exciting opportunity to join our team as a Senior Technical Support Specialist in London. As a key member of our Technical Services Team, you will be responsible for delivering exceptional customer service and providing quality face-to-face and remote IT support.
Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core. If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you.
The successful candidate will have good knowledge of Microsoft Technologies as well as Networking, Virtualisation, and Storage Including Desktop OS, Server OS, Hyper-V, Active Directory, Exchange. Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is also essential.
We are looking for someone who is able to provide clients with quality IT support, troubleshoot incidents and service requests, and assist with on-boarding activities. The ideal candidate will have excellent interpersonal, oral, and written communication skills, as well as excellent analytical and problem-solving skills.
Key Responsibilities
- Prioritisation and management of workload to ensure contractual SLAs are met
- Perform recurring periodic health checks across the estate on different technical platforms
- Work with service desk toolset to resolve issues for customers
- Communicate with customers as required; keeping them informed of incident management progress
- Manage own daily schedule by working through service dashboards and prioritising tickets
- Actively participate in Major Incident Management working with all stakeholders
- Perform in-depth Problem Management and participate in RCA investigation
- Collaborate with relevant SME teams on complex and detailed incidents
- Ensure system documentation is accurate and up to date
- Hardware fault diagnosis and repair
What We Offer
- A competitive salary of £45,000 per annum, plus excellent benefits including 27 days annual leave plus bank holidays, 5% bonus, travel to site paid for, and more
- A dynamic and supportive work environment, with opportunities for professional development and growth
- A chance to work with a leading IT Cloud & Managed Services partner, and be part of a highly skilled and experienced team
How to Apply
Please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you.
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