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Compliance Investigator

2 months ago

London, Greater London, United Kingdom Carmoola Full time
Transforming the Future of Car Finance

Carmoola, a pioneering fintech car finance lender, is expanding its compliance team. We're seeking an exceptional Complaints and Fraud Investigator to elevate our complaints and fraud operations to the next level.

Your Role in Shaping Our Future

As a key member of our dynamic team, you will report directly to the Head of Risk and Compliance. Your work will ensure that we deliver exceptional customer experiences, meet regulatory commitments, and safeguard against fraudulent activities.

Key Responsibilities
  1. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCA's complaint handling rules and relevant legislation.
  2. Enhance Customer Experience: Identify opportunities to improve the customer journey, whether through enhancing customer support training or feeding insights back to our engineering and product teams.
  3. Master Fraud Prevention: Execute thorough fraud investigations for flagged applicants, create and refine dashboards for improved oversight, and produce detailed fraud reports for our senior leadership team.
  4. Support and Protect: Establish robust processes to support vulnerable customers who have been victims of fraud and ensure timely reporting to the National Fraud Database.
Requirements
  • Experience in a compliance, complaints, or investigative role.
  • Familiarity with FCA complaint handling rules.
  • Familiarity with the National Fraud Database.
  • Experience conducting fraud investigations.
What We Offer
  • Competitive salary.
  • Hybrid working model: 1 day per week in our London office.
  • The opportunity to shape the future of the Fraud and Complaints space at Carmoola as the company grows.
  • Opportunity to discuss flexible working arrangements.