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Operations Coordinator

1 month ago

Manchester, United Kingdom Cognibox Full time
Job Overview

Cognibox is seeking a skilled Operations Coordinator to join our team in Manchester, UK. This role will be responsible for ensuring service excellence by coordinating the operational and administrative aspects of service delivery to designated clients.

Responsibilities
  • Evaluate client needs and develop strategic plans to meet performance KPIs, SLAs, and service standards.
  • Efficiently schedule auditing activities by collaborating with auditors, ROMs, and Enterprise accounts, prioritising cost-effectiveness, auditor well-being, and accuracy.
  • Proactively manage client scheduling to minimise travel, optimise audit utilisation, and assign suitable auditors.
  • Onboard new clients and maintain relationships with IAN and Enterprise accounts as assigned.
  • Carry out additional tasks or responsibilities as directed by the Head of Strategic Planning.
Requirements
  • Proficiency in advanced computer skills and reporting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • An estimated salary of £42,000 per annum, based on industry standards and location.
  • Generous annual leave and pension scheme with employer contributions.
  • A cycle-to-work Scheme and LinkedIn Learning License for upskilling & development.
  • Personal Health & Wellbeing package including Enhanced Parental Leave, Healthcare Plan, and Annual Giving Day.
Selection Process

A first-stage interview via Microsoft Teams will be conducted for shortlisted candidates. The successful candidate will undergo a comprehensive background check and may require a Disclosure and Barring Service (DBS) check.