Field Service Technician
2 weeks ago
We are seeking a highly skilled and experienced Service Engineer to join our Life Sciences service team at Getinge. As a Service Engineer, you will be responsible for ensuring the smooth operation of our medical equipment in the field, providing exceptional customer service, and collaborating with our internal teams to deliver the best possible service.
Key Responsibilities- Customer Service: Provide first-class interpersonal skills to customers, demonstrating a courteous and professional manner at all times.
- Equipment Maintenance: Carry out routine testing of Getinge equipment to relevant standards and undertake mechanical servicing of equipment.
- Problem Solving: Combine initiative with a practical and logical approach to problem-solving, ensuring that all aspects of the job are addressed efficiently.
- Electrical/Mechanical Fault Finding: Identify and resolve electrical and mechanical faults in equipment.
- Calibration and Reporting: Calibrate equipment as necessary and report all faulty equipment or equipment out of calibration to the Line Manager.
- Inventory Management: Maintain and monitor adequate stock levels of spare parts to ensure timely response to customer calls.
- Service Documentation: Produce high-quality service documentation for submission to customers.
- Communication: Maintain regular communication with the internal Service Department, Technical Department, and Service Managers.
- Quality and Safety: Adhere to Quality System duties and responsibilities, as well as company and on-site Health & Safety requirements.
- Qualifications: Recognized qualification in Electrical, Electronic, or Mechanical Engineering (e.g., City & Guilds Levels 1 & 2 or equivalent).
- Experience: Proven experience in field-based work, with a strong work ethic and first-rate organizational skills.
- IT Skills: Proficiency in Microsoft Office and experience with CRM systems (e.g., GForce).
- Communication and Teamwork: Excellent communication skills and a positive attitude towards working as part of a team, with a willingness to travel and work away from home when necessary.
- Adaptability: Flexibility and ability to adapt under pressure in a dynamic and changing environment.
We provide a competitive compensation and benefits package, supporting your well-being and goals. Our flexible approach to working patterns and range of enhanced family-friendly policies ensure a healthy work-life balance. Additionally, we offer a private healthcare plan, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme.
We are committed to sustainability, aiming to be CO2 neutral by 2025. As part of our efforts, we provide our field service engineers with an electric company vehicle and home charging point. We believe in giving our employees the flexibility they need and fostering a learning culture that supports their personal development and creativity.
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