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Field Service Technician

2 months ago

Derby, Derby, United Kingdom Virgin Media O2 Full time

Job Summary:

We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical expertise in the installation and maintenance of our services.

Key Responsibilities:

  • Install and maintain our services to the highest standards, ensuring a seamless customer experience.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Provide excellent customer service, responding to customer queries and concerns in a professional and courteous manner.
  • Collaborate with our technical team to share knowledge and best practices.
  • Document processes and follow company standard procedures and protocols.

Requirements:

  • A UK Manual driving licence with no more than 8 points.
  • Comfortable working at heights and outside in all weathers.
  • Ability to build great relationships with customers.
  • Organised individual with a customer-focus, motivated to help others.

What We Offer:

  • A competitive salary of £29,000 plus £2,500 London Weighting Allowance.
  • 25 days of annual leave, including your birthday and all UK bank holidays.
  • A first-rate pension programme with up to 10% matching contributions.
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance.
  • Life insurance and a healthcare plan.
  • Support for all family situations, including neonatal leave, maternity & paternity policies, and carers leave.

About Us:

Virgin Media O2 is an equal opportunities employer, committed to removing bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from our policies to our relationships. We support and encourage you to be your authentic self throughout your application journey with us.