Global Adoption Expert
3 weeks ago
We are looking for a highly experienced Global Adoption Expert to lead our Organizational Change Management (OCM) efforts in the EMEA region. As a key member of our team, you will be responsible for delivering OCM and adoption-related services to customers, ensuring successful implementation and adoption of PTC's PLM solutions.
The ideal candidate will have 7+ years of experience implementing global systems for large organizations, with strong proficiency in PLM systems. They should be able to apply OCM methodologies to drive adoption and value realization, and have a proven track record of managing complex projects in fast-paced environments.
This role requires strong communication and presentation skills, with the ability to engage customers at all levels of the organization. The successful candidate will be able to work independently while collaborating with the global adoption team to align with business goals.
Key Responsibilities:
- Deliver OCM and adoption services to customers in the EMEA region, focusing on maximizing the value of PLM implementations.
- Apply OCM methodologies to guide customers through transitions and the successful adoption of PTC's PLM solutions.
- Collaborate with customers to ensure successful PLM transformations, engaging leadership, managers, and end users throughout the process.
- Serve as the primary point of contact for OCM services in the EMEA region, ensuring delivery aligns with customer objectives and needs.
What Success in this Role Looks Like:
- Key customers are successfully utilizing PTC's PLM solutions and expanded capabilities.
- Customer health metrics and satisfaction scores are positive, reflecting increased adoption and engagement.
About PTC:
At PTC, we are committed to excellence and driving customer success. Our team is composed of passionate, customer-focused adoption practitioners dedicated to empowering customers to realize value and become champions of PTC's solutions.
Estimated Salary: $150,000 - $220,000 per year
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